Mulberry Silk
Terms and Conditions
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return items within 14 days of the date you receive them.
Return Eligibility and Conditions
To qualify for a return, your item must be in the condition it was received: unworn or unused, with tags attached, and in its original packaging. The merchandise must be in pristine condition, unused, and include all original packaging and contents.
To initiate a return, please follow these steps:
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Send an email to our customer service team at: mygorgeouslocks@gmail.com
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Include your order number and the reason for your return
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Our team will provide you with detailed instructions on how to return your item.
14-Day Return Timeframe
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To initiate a return, please contact our customer service team and provide them with details of your purchase and why you would like to return the item. Our team will then guide you through the return process and provide you with instructions on how to send the item back to us.
Please note that we do not cover the cost of return shipping, and any shipping fees paid at the time of purchase are non-refundable. The customer is responsible for sending items back to us, using a tracked service and keeping proof of postage until we have received the items back to our address. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please allow up to 10 business days from the date that we receive your return for the refund to be processed and credited back to your account. If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to help you every step of the way.
Shipping
We advise you to obtain a receipt or proof of purchase when returning any item. Ensure that the parcel is securely packaged to prevent any damage during transit. Please note that we do not cover shipping costs for returns.
Processing Time and Refunds
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. Refunds are usually processed within 48 hours after receiving the return. If approved, the refund will be automatically issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund, typically within 3-5 business days, though in some cases, it may take up to 10 business days.
Damaged Goods
We understand that shipping damages may sometimes occur during transit, which is why we encourage our customers to carefully inspect their orders upon receipt. If you notice any defects or damages, or if you have received the wrong item, we apologize for any inconvenience caused and we will do our best to resolve the issue as quickly as possible.
To report a damaged or defective item, simply reach out to our customer service team with your order number and a detailed description of the issue. We may ask for photos of the damaged item to help us better understand the problem. Once we have evaluated the issue, we will work with you to find the best possible solution.
At our company, we take pride in the quality of our products and we want our customers to be completely satisfied with their purchases. If you have any questions or concerns about the condition of an item, please don't hesitate to contact us. We are here to help you and provide you with the best possible shopping experience.
Non-refundable items
We are unable to accept returns for items purchased on sale or for gift cards. We apologize for any inconvenience this may cause. Our policy ensures that all sales on discounted items and gift cards are final.
Exchanges
Our policy regarding exchanges entails that we do not facilitate direct exchanges. Should you wish to obtain a different item, we recommend initiating a return for the item you currently possess. Once the return is processed and accepted, you can proceed to make a separate purchase for the new item. This approach ensures the swiftest resolution and guarantees that you promptly receive the desired product. If you require further assistance or clarification on this process, please do not hesitate to contact our dedicated customer service team, who are ready to assist you with any queries you may have.